Sunday, August 25, 2013

How To Create a VMWare Helpdesk Quick and Easy

First download Ubuntu Server. http://www.ubuntu.com/download/server Next download Hesk Helpdesk Software (It is free but I suggest donating or buying a web server license) http://www.hesk.com/
Now you will need VMWare to create a Virtual Machine. Use the quick server creator it does everything for you so you can let it install while you do other things.

When the server install is finished login to the server and put in the command ubuntu@root: sudo apt-get update. Then ubuntu@root: sudo apt-get upgrade. When the updates are finished restart the vmware image. Log back into the server and type ubuntu@root: sudo tasksel here you will see a list of server types to install. Select LAMP Server. Then reboot after the install keep in mind you will need to put in a password for the mysql admin account

You might need an ftp server sometimes it doesn't auto install with LAMP. I use ftpd, so you will need to ubuntu@root: sudo apt-get install ftpd. Then I suggest to restart the host again this way you know if you have an issue with the server. One step at a time, I have found doing steps it is easier to keep up with in case something goes corrupt or has a bad install.

When the server comes back up login and cd .. down to the last directory. Then go to /var/.  ubuntu@root: chmod 777 www. That allows the server default web directory to be writable. Keep in mind you might want to adjust permissions when this is completed.

OK, from your windows or linux machine ftp to the ip address that it gets assigned. Unzip the directory that you downloaded from Hesk. Upload the files to your /var/www directory. I would also change the permissions again. chmod 777 /www. This makes the files you ftped write and replaceable.

Open a web browser go to "http://192.168.0.2/admin" this will allow you to configure the install of the helpdesk. Or whatever your ip address for the vmware server.

After the install you should be ready to go. Make sure to adjust the permissions that you made changes too. Also make sure to check for updates for the server and Hesk.

If you do not have VMWare you can find several vm images and just download the player, or a physical server.

I will post adjustments and the finer points of an install like this later on. This is a quick and dirty way to get it started.

-Gary



How To Create a VMWare Helpdesk Quick and Easy

First download Ubuntu Server. http://www.ubuntu.com/download/server Next download Hesk Helpdesk Software (It is free but I suggest donating or buying a web server license) http://www.hesk.com/
Now you will need VMWare to create a Virtual Machine. Use the quick server creator it does everything for you so you can let it install while you do other things.

When the server install is finished login to the server and put in the command ubuntu@root: sudo apt-get update. Then ubuntu@root: sudo apt-get upgrade. When the updates are finished restart the vmware image. Log back into the server and type ubuntu@root: sudo tasksel here you will see a list of server types to install. Select LAMP Server. Then reboot after the install keep in mind you will need to put in a password for the mysql admin account

You might need an ftp server sometimes it doesn't auto install with LAMP. I use ftpd, so you will need to ubuntu@root: sudo apt-get install ftpd. Then I suggest to restart the host again this way you know if you have an issue with the server. One step at a time, I have found doing steps it is easier to keep up with in case something goes corrupt or has a bad install.

When the server comes back up login and cd .. down to the last directory. Then go to /var/.  ubuntu@root: chmod 777 www. That allows the server default web directory to be writable. Keep in mind you might want to adjust permissions when this is completed.

OK, from your windows or linux machine ftp to the ip address that it gets assigned. Unzip the directory that you downloaded from Hesk. Upload the files to your /var/www directory. I would also change the permissions again. chmod 777 /www. This makes the files you ftped write and replaceable.

Open a web browser go to "http://192.168.0.2/admin" this will allow you to configure the install of the helpdesk. Or whatever your ip address for the vmware server.

After the install you should be ready to go. Make sure to adjust the permissions that you made changes too. Also make sure to check for updates for the server and Hesk.

If you do not have VMWare you can find several vm images and just download the player, or a physical server.

I will post adjustments and the finer points of an install like this later on. This is a quick and dirty way to get it started.

-Gary



Sunday, August 11, 2013

Systems Administration and the Social Enviorment

Well I have seen a few issues in my career over these past 18 years with socializing and being a good Administrator.

A fine line is drawn in the sand between a good manager and the employees. Yes you can be friends, but you need to keep a bit of respect so you can properly complete your job.

System Admins have a similar issue, but it is not really due to a respect ideal more of a abuse issue. If your best friend or close friend does something against policy are you going to report it? I know I am because I keep that fine line in the sand. I am not trying to be a sour puss or an kiss up, I have my career to protect.

The company you work for has hired you to complete a task and they are trusting you with it, please respect that try to keep everyone on the same level when you review logs.


-Gary

Systems Administration and the Social Enviorment

Well I have seen a few issues in my career over these past 18 years with socializing and being a good Administrator.

A fine line is drawn in the sand between a good manager and the employees. Yes you can be friends, but you need to keep a bit of respect so you can properly complete your job.

System Admins have a similar issue, but it is not really due to a respect ideal more of a abuse issue. If your best friend or close friend does something against policy are you going to report it? I know I am because I keep that fine line in the sand. I am not trying to be a sour puss or an kiss up, I have my career to protect.

The company you work for has hired you to complete a task and they are trusting you with it, please respect that try to keep everyone on the same level when you review logs.


-Gary

Thursday, August 8, 2013

Simple LDAP Error Fix (MFP Device)

If you are like me you are around multifunction devices on Windows Domains a lot. I had a strange issue pop up that I over thought.

We made a user account that is limited for the scanned or email distribution on the network "If you don't you need one and limit security issues"

Anyway all the devices one by one stopped working so I was looking into every server trying to figure out what service or server was giving bad LDAP information. It was as simple as the account locking itself out. So I spent 20 minutes figuring out my GPO locked my printer user account. So start with the simple things first. "Hand Slap to Head"


-Gary

Simple LDAP Error Fix (MFP Device)

If you are like me you are around multifunction devices on Windows Domains a lot. I had a strange issue pop up that I over thought.

We made a user account that is limited for the scanned or email distribution on the network "If you don't you need one and limit security issues"

Anyway all the devices one by one stopped working so I was looking into every server trying to figure out what service or server was giving bad LDAP information. It was as simple as the account locking itself out. So I spent 20 minutes figuring out my GPO locked my printer user account. So start with the simple things first. "Hand Slap to Head"


-Gary

Thursday, August 1, 2013

Network Malware Scanner - False Positive

I ran into an issue scanning for malware with EMCO Network Malware Scanner. It is a great tool for a quick scan, but I did run into a false positive with it. I turned it into them.

I run ESET Nod on our systems and the scanner was showing infections. After inspecting the findings it was hitting on a registry key for Nod. This is just a heads up if anyone else see's this warning.

1 DOMAINNAME
127.0.0.1
NMC.WORM.WIN32.NUQEL.FEQ
WORM
3 [REGKEY_HKLM_EXISTS] : \SYSTEM\CurrentControlSet\Services\ekrn  

-Gary

Network Malware Scanner - False Positive

I ran into an issue scanning for malware with EMCO Network Malware Scanner. It is a great tool for a quick scan, but I did run into a false positive with it. I turned it into them.

I run ESET Nod on our systems and the scanner was showing infections. After inspecting the findings it was hitting on a registry key for Nod. This is just a heads up if anyone else see's this warning.

1 DOMAINNAME
127.0.0.1
NMC.WORM.WIN32.NUQEL.FEQ
WORM
3 [REGKEY_HKLM_EXISTS] : \SYSTEM\CurrentControlSet\Services\ekrn  

-Gary